After You Place An Order
OK, I PLACED AN ORDER, SO WHATS NEXT?
Within the next 1-3 days you will receive another email from us with all of your shipping and freight information such as what carrier was used to transport your order and a tracking number or bill of lading number so you can track your order right to your doorstep. If your order includes explosives and aerial fireworks, Your order will be shipped via hazardous material common carrier freight. If your order was only products from our “Low cost shipping” or “supplies” section then your order will be shipped UPS ground or Fedex ground.
WHAT DO I NEED TO DO NOW?
If your order will be shipped hazmat freight, Be sure to make yourself accessible by phone as we have passed your phone number onto the freight company and they will be in contact with you to schedule your delivery. The freight company will NOT deliver your order until they setup a delivery time with you so this is a very important part of the delivery process. If the freight company is unable to reach you by phone and your order has to sit in their warehouse for more than 3-4 days they will add storage fees to your order which will be a fee between you and the freight company that will need to be paid by you to the freight company before they will deliver your order. After 5-6 days of not being able to contact you the freight company will deem your order as “abandoned” and your order will be sent to a hazardous materials disposal and waste facility for proper disposal and your order will be destroyed. If this happens to your order the company that disposes of your order will send us a bill for the safe and legal disposal of your hazardous materials shipment and we will have to pay for this service.
NO REFUNDS WILL BE ISSUED TO CUSTOMERS WHEN THIS HAPPENS…SO DON’T BE “THAT GUY” PLEASE ANSWER THE PHONE AND COMMUNICATE WITH THE FREIGHT COMPANY.
OK, Now that we have that out of the way, and your order has been scheduled for delivery... At the point when you are accepting your shipment from the delivery driver please follow these steps.
1. Be sure to inspect all cartons for signs of damage or tampering.
2. Make sure all shipping labels have your name and address on them and they all belong to you.
3. Make sure the number of cartons on the shipping documents match the amount of cartons you are accepting.
4. If there are any discrepancies whatsoever, be sure to note all issues on the shipping docs before you sign them such as damaged box, missing box, opened box etc.
If there are boxes that are smashed or the packing tape is cut or something just doesnt look right. It is very important that you insist that the driver makes clear notes on the shipping documents indicating this BEFORE YOU SIGN THEM. Once you sign the shipping papers you are indicating that you are 100% accepting and satisfied with what they are handing you.
If you do not follow the above instructions there is absolutley nothing we can do for you in the unfortunate event of damaged products or shortages.